CVCJ Client Concern Complaint Policy

Our Commitment

At Caregiver Volunteers of Central Jersey (CVCJ), we are dedicated to treating every client with the utmost respect, dignity, and care. If something feels off, please reach out to us—we want to hear your voice.

How to Share a Concern

Call us at 732-505-2273 or email us at info@cvcj.org.

You can also speak directly with a staff member.

Family members or caregivers are welcome to contact us on your behalf.

When you reach out, please provide details about what happened, when it occurred, who was involved, and how we can help resolve the issue effectively.

What Happens Next

We will promptly acknowledge your concern, thoroughly review the situation, follow up with you, and take the necessary actions. Our aim is to resolve concerns swiftly, fairly, and with respect for all parties involved.

Timing

We strive to respond within a few business days. For more complex situations, it may take a bit longer, but rest assured we will keep you updated throughout the process.

Respect & Safety

We kindly ask that all communication with our staff and volunteers remains respectful. Abusive or inappropriate behavior may lead to changes in services, reassignment of volunteers, or even discontinuation of services.

Confidentiality

We handle all concerns with the highest level of confidentiality, sharing information only as needed to resolve the issue at hand.

If You Are Not Satisfied

If you feel your concern has not been adequately addressed, you have the right to request a review by senior staff or the Executive Director, bobs@cvcj.org 

Additionally, you may contact the appropriate county Office on Aging or other agencies if you wish to escalate your concern externally.

Our Promise

We are neighbors helping neighbors. We are committed to listening, responding, and striving to make things right. Together, we can foster a supportive environment where every voice is heard and every concern is addressed with care and attention.

Your feedback is invaluable in helping us enhance our services and ensuring we meet the needs of our community. Thank you for being an essential part of the CVCJ family.